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  1. Imparfaite En
  2. Buyer FAQ

Buyer FAQ

MOST ASKED QUESTIONS

  • CHRISTMAS 2023 🎁🎄
  • Shipping & Returns
  • Size Guide

BEFORE PURCHASING

  • How do I get additional information about an item?
  • Can I contact the sellers directly?
  • Is it possible to try the item before purchasing?
  • The item I love so much is sold, what should I do?

WHILE PLACING AN ORDER

  • How to place an order?
  • What are the available payment methods?
  • How to pay in 4 installments without fees?
  • I can't validate my order, what's happening?
  • Can I change the delivery address after purchase?
  • When will the amount of my purchase be debited?
See all 7 articles

SHIPPING

  • How much does shipping cost?
  • Where do you ship?
  • Delivery methods and times
  • How does an order work?
  • Do I have to pay customs fees?
  • Can I come and collect my order at the Imparfaite workshop?
See all 8 articles

TRACKING MY ORDER

  • How to follow my order?
  • My order tracking has not updated, what should I do?
  • I did not receive the order confirmation email, what should I do?

RETURNS & REFUNDS

  • Is it possible to return items?
  • What are the return costs?
  • How do I return my order?
  • How to track my return?
  • My return package has been received but I have not yet been refund.
  • How am I informed of the refund of my order?
See all 11 articles

PRICE NEGOTIATION

  • Can I negotiate the price of my crush?
  • How do price negotiations work?
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