Buyer FAQ

MOST ASKED QUESTIONS

• CHRISTMAS 2023 🎁🎄
• Shipping & Returns
• Size Guide

BEFORE PURCHASING

• How do I get additional information about an item?
• Can I contact the sellers directly?
• Is it possible to try the item before purchasing?
• The item I love so much is sold, what should I do?

WHILE PLACING AN ORDER

• How to place an order?
• What are the available payment methods?
• How to pay in 4 installments without fees?
• I can't validate my order, what's happening?
• Can I change the delivery address after purchase?
• When will the amount of my purchase be debited?

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SHIPPING

• How much does shipping cost?
• Where do you ship?
• Delivery methods and times
• How does an order work?
• Do I have to pay customs fees?
• Can I come and collect my order at the Imparfaite workshop?

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TRACKING MY ORDER

• How to follow my order?
• My order tracking has not updated, what should I do?
• I did not receive the order confirmation email, what should I do?

RETURNS & REFUNDS

• Is it possible to return items?
• What are the return costs?
• How do I return my order?
• How to track my return?
• My return package has been received but I have not yet been refund.
• How am I informed of the refund of my order?

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PRICE NEGOTIATION

• Can I negotiate the price of my crush?
• How do price negotiations work?