MOST ASKED QUESTIONS
BEFORE PURCHASING
WHILE PLACING AN ORDER
- 💝 10% off on your first order
- How to place an order?
- What are the available payment methods?
- How to pay in 4 installments without fees?
- I can't validate my order, what's happening?
- Can I change the delivery address after purchase?
SHIPPING
- How much does shipping cost?
- Where do you ship?
- Delivery methods and times
- How does an order work?
- Do I have to pay customs fees?
- Can I come and collect my order at the Imparfaite workshop?
TRACKING MY ORDER
RETURNS & REFUNDS
- My return package has been received but I have not yet been refund.
- How am I informed of the refund of my order?
- How many days will it take for me to be refund?
- I received an item that I did not order, what should I do?
- The item received does not comply, what should I do?
- Is it possible to make an exchange?